Customer reviews

Hotel guest

18-Feb-2020

Customer rating:

I booked the Valentines weekend special offer of 2 night, 2 breakfasts, 2 dinners, 2 bottle's of prosecco, late checkout and free car parking and it was great value! Lovely hotel, elegant bedroom with smart TV, wonderful buffet breakfast the staff (99% non Irish) were all pleasant and helpful. The restaurant was quite good at night and if I wanted to find a minor fault the chicken wasn't only average. I'd still highly recommend the hotel as we had a very pleasant stay and was excellent value for money
- Hotel response
  
  Dear Mr O'Donovan, Thank you for taking the time to give us your feedback. We are thrilled to hear that you booked our Valentines Offer, and we are very pleased to hear that you were happy with the value of your stay. We are also thrilled to hear that you enjoyed the food, and found our staff to be pleasant and helpful. Thank you very much for your recommendation, I will be sure to pass along your kind words to all the staff. Kind Regards, Rachel Reilly Marketing Executive
Mary McKendry

18-Feb-2020

Customer rating:

I know I booked s Valentine's deal and all that included When we arrived at the room and saw the romantic display I was very surprised and pleased. It was a lovely gesture on top of everything else. The food was fantastic and the staff were very friendly and could not do enough for us. Lovely location too and we enjoyed a beautiful walk along the canal.
- Hotel response
  
  Dear Ms McKendry, Thank you for your feedback. We are delighted to hear that enjoyed our Valentines Offer, and that you appreciated our set-ups in the room. We are thrilled to hear that you thoroughly enjoyed the food and that you found the staff to be friendly and accommodating. We are glad that you enjoyed your stay and hope that you will be back soon. Kind Regards, Rachel Reilly Marketing Executive
Daniel Mulcahy

18-Feb-2020

Customer rating:

We purchased the Valentine offer and our expectations were exceeded for the duration of the stay. Even outside of the offer, the hotel was very nice overall and the staff were very pleasant. I would recommend others to stay and know that I will come back in the future.
- Hotel response
  
  Dear Mr Mulcahy, Thank you for your feedback. We are delighted to hear that you enjoyed our Valentines Package, and we are very pleased to hear that it exceeded your expectations. We are thrilled to hear that you found our staff to be pleasant and we really look forward to welcoming you back to the hotel in the future. Kind Regards, Rachel Reilly Marketing Executive
Hotel guest

17-Feb-2020

Customer rating:

Thank you so much for our stay and making sure our stay was great, fantastic service throughout the whole stay, and the food was amazing from the meal we had there, and then again for room service at breakfast time, thanks again,and I will definitely be back ?
- Hotel response
  
  Dear Mr Gleeson, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us, and that you found the service to be fantastic. We are pleased to hear that we will be welcoming you back to the Grand Canal Hotel in the future. Kind Regards, Rachel Reilly Marketing Executive
Hotel guest

6-Feb-2020

Customer rating:

All round good service. Great Breakfast with especially varied choices.
- Hotel response
  
  Dear Ms Oman, Thank you for your feedback. We are delighted to hear that you enjoyed your stay at the Grand Canal Hotel, and that breakfast was to your liking. Kind Regards, Rachel Reilly Marketing Executive